Managing conflict and negotiating

Types[ edit ] Negotiation can take a wide variety of forms, from a multilateral conference of all United Nations members to establish a new international norm such as the UN Convention on the Law of the Sea to a meeting of parties to a conflict to end violence or resolve the underlying issue such as constitutional negotiations in South Africa in or in Colombia with the FARC on to a business encounter to make a deal to a face-off between parents or between parent and child over the child's proper behavior.

Managing conflict and negotiating

Kzenon The term conflict refers to perceived incompatibilities resulting typically from some form of interference or opposition. Conflict management, then, is the employment of strategies to correct these perceived differences in a positive manner. For many decades, managers had been taught to view conflict as a negative force.

However, conflict may actually be either functional or dysfunctional.

Conflict Resolution

Whereas dysfunctional conflict is destructive and leads to decreased productivity, functional conflict may actually encourage greater work effort and help task performance.

Borisoff and Victor point out, "We have come to recognize and to acknowledge the benefits dealing with conflict affords. Because of our differences, we communicate, we are challenged, and we are driven to find creative solutions to problems. Conflict management, therefore, was synonymous with conflict avoidance.

This left the people experiencing the conflict with essentially only one outcome: In such cases, the loser would feel slighted and this, in turn, would lead to renewed belligerence.

Therefore, most managers viewed conflict as something they must eliminate from their organization. This avoidance approach to conflict management was prevalent during the latter part of the nineteenth century and continued until the mids. Nevertheless, conflict avoidance is not a satisfactory strategy for dealing with most conflict.

Conflict avoidance usually leaves those people who are being avoided feeling as if they are being neglected. Also, conflict avoidance usually fails to reconcile the perceived differences that originally caused the conflict.

As a result, the original basis for the conflict continues unabated, held in check only temporarily until another confrontation arises to set the same unresolved tensions into motion again.

Therefore, conflict avoidance strategies are not especially useful in the long run. The human relations view of conflict management dominated from the late s through the mids. This viewpoint argued that conflict was a natural and inevitable occurrence in any organizational setting.

Because conflict was considered unavoidable, the human relations approach recommended acceptance of conflict.

In other words, conflict cannot be eliminated and may even benefit the organization. It was during this time period that the term "conflict management" was introduced, according to Nurmi and Darling. Since the mids a new position on organizational conflict has emerged.

This theoretical perspective is the interactionist approach. This viewpoint espouses not only accepting conflict, but also encouraging it. Theorists are of the opinion that a conflict-free, harmonious, and cooperative organization tends to become stagnant and nonreponsive to market change and advancement.

Therefore, it is necessary for managers to interject a minimum level of conflict to maintain an optimal level of organizational performance. For example, Shelton and Darling suggest conflict is a necessary condition for both individual and organizational progression.

They encourage managers to "embrace conflict and use it for continuous transformation.

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They are as follows: Resources may include money, supplies, people, or information. Often, organizational units are in competition for scarce or declining resources.

This creates a situation where conflict is inevitable. Conflicts may also surface when job boundaries and task responsibilities are unclear.

Individuals may disagree about who has the responsibility for tasks and resources. A personality conflict emerges when two people simply do not get along or do not view things similarly. Personality tensions are caused by differences in personality, attitudes, values, and beliefs.

Many people try to avoid conflict at all costs. Others tend to blame someone or something else for causing it. These responses do not resolve conflict and may make the situation worse. Conflict and negotiation are aspects of running a business. Business owners face conflict with partners, managers, employees and the general public. Negotiation is often necessary to create an. The Strategic Peacebuilding Programme (SPP, formerly the Middle East Programme) seeks to contribute to preventing, transforming and ending violence by changing how people think about and engage with conflict. We facilitate innovative and strategic dialogues to lay the foundations and ripen the conditions for effective conflict-resolution efforts.

Power and Status Differences. Power and status conflict may occur when one individual has questionable influence over another. People might engage in conflict to increase their power or status in an organization.1. INTRODUCTION. A.

"Conflict" Defined and Described. Conflict happens when two people disagree about something. Despite the fact that people have a lot of similarities, since each of us is different from everybody else, we will have conflicts.

The following three negotiation strategies for conflict resolution from the realm of business negotiation can help parties mend their partnership, avoid the expense of a lawsuit, and even create value.

Managing Conflict and Negotiation [B D Singh] on *FREE* shipping on qualifying offers. Conflict is something inevitable. It is an integral part of our lives. Normally we .

Managing conflict and negotiating

Many people try to avoid conflict at all costs. Others tend to blame someone or something else for causing it. These responses do not resolve conflict and may make the situation worse.

Conflict & Negotiation |

Below are links to much of the study and training material we offer on this website, COST FREE. The Conflict Resolution Network presents a 12 skills approach. In organizations, as in personal relationships, managing conflict constructively and negotiating well are essential.

Most students of organizations view conflict as inevitable.

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